Frequently Asked Questions

What area do you cover ?

We cover all areas in Greater London.

Do you offer a free survey ?

Yes. A free survey is available to all customers in the Greater London area.

Do you provide a written quotation ?

Yes. After our own site inspection and discussing the requirements of our clients, we provide a written detailed quotation of the service our customers will get.

What is your lead time for new joinery or replacement sash windows and doors ?

The lead time is usually 3 to 5 weeks from time deposit has been received.

Are your new double glazed sash windows and doors fully compliant with the building regulations ?

Yes. Our complete new windows and doors comply with Document “L” building regulations. New windows and doors fitted into their existing frames do not have to comply as this type of work is classed as refurbishment.

Do your windows and doors meet FENSA requirements ?

Yes. We are regulated by FENSA.

Can you match the style of my windows ?

Yes. We are able to match and replicate the existing features of period sash windows and doors and any architraves.

Which is better, repair or replace ?

Repair is cheaper in the short term but may not provide the best long term solution.

What type of wood do you use ?

We use a variety of timbers. All are FSC certified. In most cases we use Skandinavian Redwood but we do manufacture doors and windows out of a wide selection of hardwood. If you have a preferred timber choice please talk to us.

Will there be much disruption during the works ?

Whilst your windows are being refurbished / replaced a small amount of disruption due to noise, dust and opening to the items is unavoidable. However, great care is taken to ensure disruption is always kept to a minimum. After completion of the works, the room will be vacuumed and left tidy.

Will my property be secure whilst the works is taking place ?

Yes. At the end of all day, all windows / doors are left either completed or fully secure.

Do your replacement windows/doors add value to my property ?

Yes. Without a doubt by installing traditional double glazed timber windows you are adding more value to your property than the cost of the refurbishment project.

Will I need Scaffolding erected during the works ?

Generally most installations / refurbishment works do NOT require Scaffolding as all works can be done from inside of the property.

Do you offer different type of Glass ?

We offer many types of Glass to meet your requirements such as ordinary double glazing, acoustic units, slimlite double glazed units, coloured glass, stained panels, acid etched panels and many more.

How do I know I’m getting a good price ?

We guarantee to beat any quote on a like for like basis. Let us prove it!